Taprok / Legal

Privacy Policy

This policy explains how Taprok handles information when you visit our website or use HAMS, our mortuary management service. It should be read alongside any agreement between Taprok and your organization.

Last updated: 3 October 2026

1. Information we handle

Depending on how you interact with HAMS, information may include:

  • Account and organization details: names, work contact details, organization information, and account roles.
  • Operational records: information your organization chooses to enter, such as records about deceased persons, next of kin, services, invoices, and related communications. These records can include sensitive personal information.
  • Technical and support information: information sent by your browser or device when using the service, and details you provide when asking for help.

Please do not send us information that is unrelated to using or supporting HAMS.

2. How we use information

Taprok uses information to provide and maintain HAMS, authenticate users, apply organization permissions, respond to support requests, protect the service, and meet legal obligations. We use account contact details for service-related communication. We do not use an organization's operational records to provide services to another organization.

3. Organization records and responsibilities

When a mortuary or other organization enters records into HAMS, that organization decides what information to provide and who may access it. The organization is responsible for having the necessary authority to collect and use those records, providing any required notices, and responding to requests from the people those records concern.

If you are an individual whose information appears in an organization's HAMS records, contact that organization first. We will work with the organization to address requests that relate to information it controls, subject to applicable law.

4. When information is shared

We may make information available to service providers that help us operate, secure, or support HAMS, and to professional advisers or public authorities where necessary to comply with law or protect rights and safety. We require service providers to handle information for appropriate service purposes. We do not authorize them to use organization records for their own unrelated purposes.

If a business reorganization or transfer affects the service, information may be transferred as part of that process with appropriate protections. We do not make organization records public.

5. Retention and protection

We keep information for as long as needed to provide HAMS, support the organization using it, meet legal obligations, resolve disputes, and protect the service. Retention can vary by information type and the organization's instructions. Contact your organization administrator about operational records; contact us about account closure or other retention questions.

We use administrative and technical measures intended to protect information. No online service can promise absolute security. For more about access controls and reporting a concern, see our Security page.

6. Your choices and rights

Depending on where you live, privacy law may give you rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain uses. To exercise a right concerning an organization's operational records, contact that organization. For account information or a privacy question about Taprok, email us at the address below. We may need to verify your identity and authority before responding.

You can also manage information you provide to us by keeping your account details current and asking your organization's administrator to update your HAMS access.

7. Changes and contact

We may revise this policy as HAMS or our information practices change. The date at the top shows when it was last updated. Material changes will be communicated through the service or our website where appropriate.

For privacy questions or requests, email [email protected]. If your request concerns a record held by a mortuary or another customer organization, please contact that organization as well.